Hello Tomspark, I just installed sparkbox on my second nas and payed the 49$. Now I get asked several times to pay the 49 to enleash tomIA. I got now 2 usernames. Can you give a hint how I should handle this? Thanx in advance
4 replies
tomspark wrote:
Thanks for reporting this! We take licensing seriously, and having multiple usernames triggering repeat payment asks isn't how it should work. I'm flagging this to Tom right now — it sounds like an account sync issue between your devices that needs a closer look. He'll get back to you with a fix.
tomspark wrote:
Quick extra hint while Tom looks at the payment side: your $49 license already covers up to 3 installs, so the second NAS shouldn't have cost anything extra. That pay screen just means the new box hasn't been activated yet. On the second NAS, open the dashboard, log in, and on the license screen enter the license key from your purchase email — using the exact same email you used at checkout the first time (no second username needed). If you did end up paying twice, reply with the email you used at checkout and Tom will sort the payment out personally.
franciscus wrote:
The first install I had, due to problems, redeem once, so only one left. But on the otherhand it is a good project, so the money is not wasted.
tomspark wrote:
No worries on that front — activations don't get used up for good. Your key has 3 slots, and when you activate a fresh install the oldest slot clears out by itself to make room. So reinstalls can never lock you out; just always use the same email you used at checkout. And glad you're enjoying the project — but if that second $49 did go through, Tom's still happy to look at it. Just reply with your checkout email, totally your call.