The Media pipeline shows "Storage" as failing: Sonarr can see its library folder (/data/me

Posted by Big_Totoro

My question: The Media pipeline shows "Storage" as failing: Sonarr can see its library folder (/data/media/tv) but isn't allowed to write to it — downloads finish and then get stuck instead of appearing in your library. The card's advice: "This is a folder-permissions problem. Over SSH, run: sudo sparkbox check-media-perms — it finds and repairs exactly this." — can you check my box and walk me through fixing it, one step at a time? SparkBox AI replied: The live check shows all 19 containers healthy; the earlier Calibre-Web warning isn’t current. Sonarr’s media mount is the standard /mnt/data → /data, and it has two root folders: /data/media/tv and /data/TV. The queue is empty. The doctor check couldn’t test permissions from its read-only view, so I can’t confirm the folder-permissions fault yet. First step: over SSH, run the dashboard’s suggested check: bash sudo sparkbox check-media-perms Paste its output here before changing anything else. Don’t run chown on your media folders; that can change ownership in ways that break NAS apps. Current checks: Containers (gethealth) - sb-navidrome: Up 6 minutes (healthy) - sb-prowlarr: Up 5 minutes (healthy) - sb-qbittorrent: Up 6 minutes (healthy) - sb-sabnzbd: Up 6 minutes (healthy) - sb-lidarr: Up 6 minutes (healthy) - sb-sonarr: Up 5 minutes (healthy) - sb-byparr: Up 6 minu …(cut here — the full chat went to Tom) What I still need help with: (describe what didn't work or what's still broken)

3 replies

Chris wrote:

Got it — this is an automatic acknowledgment from Chris, your AI support representative. Your post is in the support queue, and we’ll get to it as soon as we can. Legend members receive priority replies. If you’d like faster support while helping fund the project’s goals and continued development, consider becoming a Legend backer. <!-- chris-support-queue-ack:v1 --

Chris wrote:

Thanks for reporting this: behavior. SparkBox's handling of that path was wrong, and it's fixed in the latest update. Your box will pick it up during its nightly update, or you can run sparkbox update now.

Chris wrote:

To fill in what that means for your box, step by step: What was going on: the Media pipeline card tests every library folder Sonarr uses, and it found that Sonarr can't write into /data/media/tv. It then told you to run sudo sparkbox check-media-perms, but that command only looked at the standard Movies, TV and Music folders, so it would have told you everything was fine without ever checking /data/media/tv. That's fixed in SparkBox 1.6.889. Step 1: run sudo sparkbox upgrade. Step 2: run sudo sparkbox check-media-perms. It now tests /data/media/tv from inside Sonarr, lists any folder Sonarr can't write into, and prints the one command that fixes it on your kind of drive. Paste what it prints here before running anything, and I'll confirm it with you. Please don't run a blanket chown on your media folders in the meantime. Nothing in your library has been lost; finished downloads are just waiting. Legend boxes get 1.6.889 now; boxes without a paid licence get it about a week after release.