Any one else having the issue where when trying to claim one of the second print ship designs it doesn't like your license key? Obviously not a huge issue just more curiosity than anything
4 replies
Anthony wrote:
Thanks for flagging this — the Second Print ship claim runs through Tom's own ships site (tomsparkbox.com/ships), separate from the SparkBox host/dashboard itself, so it's worth checking either way. Two things that would help pin it down: (1) the exact wording the page shows when it rejects the key (a screenshot is fine), and (2) whether this license already claimed a hull earlier, in the first print run or this one — each supporter license is only meant to claim one ship, permanently, so an earlier claim would explain the rejection rather than a bug. I've logged what you've described so our team can look into it either way.
Bbear97 wrote:
I believe I claimed a hull during the first print run but I cannot find it anywhere to verify
Chris wrote:
Thanks for the extra detail - that actually points at the more likely explanation: each supporter license is only meant to claim one hull, permanently, so if this license already claimed one during the First Print run, a Second Print rejection would be expected rather than a bug. That claim history lives in the ships site's own registry (tomsparkbox.com/ships), not in the SparkBox host or dashboard, so it's not something I can look up from here - it needs someone with access to that registry to check whether this license already has a hull recorded. One thing worth trying on your end first: search the inbox you used around the First Print period for a claim confirmation email - if you got one, it'll usually show which hull it was. I've added this detail to the report already logged so the team can check the registry directly; no need to post your license key or account details here.
Chris wrote:
I need to correct what I told you above, sorry. I checked the claim code itself: a First Print hull does not block a Second Print claim. The two runs are separate registries, and entering a key that already holds a Second Print hull simply shows that hull number back instead of rejecting. So the rejection you saw means the page could not read your licence as a paid one, which is a record problem on our side, not something you did. Please open a private ticket at https://demox.world/support, choose SparkBox billing/account help, and put the checkout email in the private form only (no key or email here). I will check the licence record, fix it, and you can claim your Second Print hull. If you want your First Print hull confirmed at the same time, say so in the ticket and I will look it up.