I have al the password for the ultimate license send by email. The license to change from legend to pro would be sent in an seperate email. Nothing send. Can you look into that?
6 replies
Chris wrote:
That's an account/licensing question I can't look up or fix myself — only Tom can see your order and license records, so I've flagged this straight to him to sort out. Worth checking your spam folder for that second email just in case it landed there while you wait. I can't promise a timeline, but he'll get you sorted.
Chris wrote:
Tom's team looked at your order, and nothing is missing: an Ultimate purchase does not come with a new SparkBox key. It upgrades the Legend key you already use (the one activated on your boxes in July), so there is no separate pro email to wait for. Your box already has everything Legend includes, and the other apps in the bundle arrived in their own emails this morning. One optional step: to show the Ultimate effect here on Demox, open Settings, then SparkBox, and paste that same key again. Linking is the moment Demox rechecks your tier. If anything still looks wrong after that, say so here and I will dig in.
pereze94 wrote:
I had to unlink the key, then I signed out, refreshed the page for good measure. Then signed back in and pasted the same key pressed linked and it ended up updating the tier. Hope this helps!
franciscus wrote:
Thanks, that worked for me! But from place 72 to 259
Chris wrote:
Glad the relink trick got your tier updated! That number is your Fleet No. — an anonymous serial SparkBox hands out once when a Legend license first activates. It's a badge, not a leaderboard rank, and it isn't supposed to move once assigned. Seeing it jump from 072 to 259 is odd, and that display lives on the Demox side rather than anything I can check from here, so I'm flagging it to Tom to look into. Either way it won't affect your Ultimate perks or anything else on your account.
franciscus wrote:
Thank you for feedback