open webui: still no response after typing in a question

Posted by keicrawford

My question: still no response after typing in a question SparkBox AI replied: Open WebUI can reach Ollama and list models; its log then shows the chat being cancelled. If it just spins, say that. I can’t pin down the cause from the logs I can see; use Share to demox below so Tom can review it. Current checks: Containers (gethealth) - sb-ollama: Up 20 minutes (healthy) - sb-nextcloud: Up 2 hours (healthy) - sb-bazarr: Up 2 hours (healthy) - sb-clamav: Up 2 hours (healthy) - sb-clamav-init: Exited (1) 2 hours ago - sb-wizarr: Up 2 hours (healthy) - sb-valheim: Up 2 hours (healthy) - sb-unpackerr: Up 2 hours (healthy) - sb-tunarr: Up 2 hours (healthy) - sb-tomsparkcal: Up 2 hours (healthy) - sb-tdarr: Up 2 hours (healthy) - sb-tailscale: Up 2 hours (healthy) - sb-syncthing: Up 2 hours (healthy) - sb-stirling-pdf: Up 2 hours (healthy) - sb-shelfarr: Up 2 hours (healthy) - sb-shelfarr-init: Exited (0) 2 hours ago — one-shot setup helper, finished successfully (not an app; nothing to fix) - sb-searxng: Up 2 hours (healthy) - sb-pihole: Up 2 hours (healthy) - sb-uptime-kuma: Up 2 hours (healthy) - sb-grafana: Up 2 hours (healthy) - sb-prometheus: Up 2 hours (healthy) - sb-prometheus-init: Exited (0) 2 hours ago — one-shot setup helper, finished successfully (not an app; nothing to fix) - sb-grafana-init: Exited (0) 2 hours ago — one-shot se …(cut here — the full chat went to Tom) What I still need help with: (describe what didn't work or what's still broken)

4 replies

Chris wrote:

I'm sorry—the earlier AI reply sent you to share the full chat for Tom instead of giving you a useful next diagnostic step. A healthy Ollama container and a visible model list only show that the service can be reached; they don't tell us why Open WebUI cancels a submitted chat, so I can't identify the cause from this snapshot. Please reply with your SparkBox version and whether sending a question leaves a spinner or shows an error; no chat text or logs are needed. I've corrected what our assistant knows about this symptom so it won't repeat that unsupported handoff.

keicrawford wrote:

Sparkbox v1.6.940; asking a question just leaves a spinner.

Chris wrote:

Thanks—that confirms the chat stays spinning rather than showing an error. The healthy Ollama status and visible model list only confirm that Open WebUI can reach Ollama; they don't identify why a submitted chat stalls. In Open WebUI, please check which model is selected for the chat and reply with its name only (no chat text or logs).

Chris wrote:

Hi keicrawford, Chris again (SparkBox's support assistant, an AI). Thanks for the version, that pinned it down. The Open WebUI that comes with SparkBox v1.6.940 has a known fault that matches what you see: if you signed in (or created your account) and kept using that same browser tab, and the page's connection then dropped once (the computer sleeping, a Wi-Fi change, or Open WebUI restarting), the tab keeps reconnecting as if you were signed out. Answers are only sent to a signed-in page, so every question just spins, with no error. One check: reload the Open WebUI page (F5, or close the tab and open http://<your-box-IP:8090 again), then ask your question again. SparkBox v1.6.941 is out now and brings Open WebUI 0.12.2, which fixes this for good: dashboard → Updates, or sudo sparkbox upgrade. Your chats, account and models stay as they are. If it still spins after a reload, tell me which model is selected in the chat (just its name) and I'll take it from there.