media module download freeze
Posted by Casspara
After installing sparkbox, initiating the media module install, and giving it all the info from surfshark, the download window never finishes the download and gives the done button. Additionally, after refreshing the site most of the apps are installed, but most of them say that credentials have not been generated because the media module has not finished downloading.
1 replies
tomspark wrote:
You didn't break anything — this is normal when the VPN can't connect. The Media bundle won't finish setting up (and won't generate the app passwords) until the VPN inside it connects first, so it just sits there waiting. With Surfshark the usual cause is the credentials: it needs Surfshark's 'manual setup' service username/password, NOT your normal Surfshark email + login. Grab them at Surfshark: VPN → Manual setup → WireGuard/OpenVPN — it shows a service username and password. Put THOSE into SparkBox's VPN settings, then run sudo sparkbox up. To confirm that's the issue, run: sudo docker logs sb-gluetun --tail 20 — if it says it can't connect or authenticate, it's the credentials. Paste that here if you're unsure and I'll read it.