Chris wrote:
Hi mrga — I'm Chris from Tom's support team. Let's get the details so we can track down what's happening to your Matrix Synapse during updates. First, I need a few details: 1. What version of SparkBox are you running? (SparkBox dashboard top-right menu, or run sudo sparkbox version) 2. What happens exactly when you say it crashes? — does the Matrix container stop, do you see an error in the dashboard, or does it fail to start after the update completes? 3. Post the logs from your Matrix Synapse container — run: sudo sparkbox logs matrix (last 50 lines) 4. After an update, when you try to restart Matrix, what do you see in the dashboard? — is it stopped, stuck restarting, or does it show an error? Once I see those details I can tell you if this is something SparkBox is doing during updates or if it's a Matrix Synapse configuration issue that needs adjusting. Thanks for flagging this — the "hours with AI to fix it" tells me you need a real fix, not circles.