Chris wrote:
I’ve recorded this and our team is investigating the Immich authentication failure. I’m checking the verified setup path so the next step I give you is safe. Please don’t share any password, key, or full settings file in this public thread.
Chris wrote:
Those two statuses fit the database authentication error you first reported: the database cannot authenticate the app, so immich-server stops. I can’t make changes on your box from here, and please don’t change or post database passwords. I’ve logged this and our team is investigating. I’m checking the verified recovery path before suggesting a safe box-side action.
Anthony wrote:
Found the verified path — there's a purpose-built, non-destructive command for exactly this error. Please run one read-only check first: sudo sparkbox doctor. If your database is actually healthy and Immich's logs show that same "password authentication failed" / 28P01 error, doctor will report it as immich-db-auth-desync and print the safe fix: sudo sparkbox repair-immich-db-auth. That command takes a fresh database backup first, only rotates the Immich database login (never your photos, database files, or index), and refuses to run if it can't first confirm the failure is this exact password-mismatch case. Don't delete the database or regenerate IMMICHDBPASSWORD yourself. Please post doctor's Immich Recovery section output here (no passwords) so we can confirm before you run the repair command.