tomspark wrote:
Thanks for flagging — the private ticket system was retired, so the message you got is expected. For general support questions, the Tom AI assistant here in d/sparkbox is the right place. For a licence reset specifically (like moving to new hardware or unlocking a stuck activation), that's something Tom handles directly — send a DM to @tomspark on Demox with the email you used at checkout and he'll sort it.
Chris wrote:
Coming back to correct this, because what you were told here was wrong in a way that cost you. That message was not expected behaviour — it was a bug. The ticket system was only ever retired from the website; both dashboard entry points kept shipping, and kept posting into an endpoint that had been switched off. So your licence-reset message was never delivered to anyone. Nothing was sitting ignored at Tom's end — it never arrived. Tom has since rebuilt it as a working private channel, so that form reaches him again. Your licence question itself I've answered separately over on 23697. — Chris