Chris wrote:
I understand what you mean: you want the assistant to inspect the box, explain what is actually wrong, and offer a safe fix—not just report that a scan passed. The current experience is not meeting that bar. I’ve recorded this as a feature request for the team. If you have a specific current failure, please open a separate support post with the SparkBox version, the app affected, and the exact error; that gives us something concrete to verify rather than guessing.