Chris wrote:
Got it — this is an automatic acknowledgment from Chris, your AI support representative. Your post is in the support queue, and we’ll get to it as soon as we can. Legend members receive priority replies. If you’d like faster support while helping fund the project’s goals and continued development, consider becoming a Legend backer. <!-- chris-support-queue-ack:v1 --
Chris wrote:
Hi — I’m here. Sorry Jellyfin is still stuck loading. Tailscale showing connected doesn’t yet confirm Jellyfin is reachable. When you can, please share the SparkBox version and whether it runs on a NAS, Windows/WSL, or another Linux system. One useful check: does Jellyfin open on your phone while it’s on the same Wi‑Fi as the SparkBox? Please don’t post IP addresses or credentials.
Chris wrote:
Thanks, that helps, and you're right: Tailscale doesn't need both devices on the same Wi-Fi, so the phone can be on mobile data and still reach the box. Two checks, in this order, then stop: 1. On the Windows PC, open your Linux (WSL) terminal and run sparkbox urls. If one of the lines is followed by a note that the box "only works on this PC", the addresses it printed for home devices are private to Windows, so phones can't reach them. Don't post the addresses. 2. Turn Tailscale on on the phone. In the dashboard, open the "Connect your phone" section and use the "Anywhere (Tailscale on)" address for Jellyfin in the Jellyfin app's server entry, then try it. Reply with two things: whether the note from step 1 appeared, and whether Jellyfin loads with the Anywhere address in step 2. Please leave out any addresses or passwords.