Disable Wi‑Fi client isolation/AP isolation - how do I do that? I've tired everything else
Posted by dallas41188
My question: Disable Wi‑Fi client isolation/AP isolation - how do I do that? I've tired everything else multiple times SparkBox AI replied: That setting is on the Wi‑Fi access point/router, not in SparkBox or Plex. The name varies by manufacturer. Look in the router or mesh app under: - Wi‑Fi / Wireless - Advanced Wi‑Fi - Guest network - Security - AP isolation - Client isolation - Wireless isolation - Block LAN access - Intra-BSS blocking - Device isolation Turn it off for the SSID the phones/TVs are actually using. Also make sure they’re not connected to a Guest, IoT, or isolated network. Guest Wi‑Fi often blocks access regardless of the main isolation toggle. Because your router’s WAN address is 192.168.x.x, the Wi‑Fi may actually be supplied by the ISP router rather than your own router. Check both devices: 1. Connect a phone to the Wi‑Fi. 2. Check which device manages that SSID. 3. Open that device’s Wi‑Fi settings. 4. Disable isolation there, or ask the ISP to do it. Quick test On an affected phone, while connected to Wi‑Fi, open: text http://NAS-IP:32400/identity - It loads: isolation probably isn’t the issue; Plex’s advertised connection/account state is more likely. - It doesn’t load: the Wi‑Fi is blocking LAN access, the device is on the wrong VLAN/SSID, or the NAS firewall is blocking it. Don’t enable DMZ or expose Plex publicly as a test. Since you’ve already repea …(reply truncated — full chat sent to Tom)
1 replies
Chris wrote:
I’m sorry, but the quoted AI reply assumed this was a Plex connectivity problem and sent you to a router setting without establishing the symptom. SparkBox cannot verify or change AP/client isolation; that setting belongs to the access point or VLAN policy. One safe check: while the affected device is on the same Wi‑Fi, open http://NAS-IP:32400/identity in its browser. If it does not load, reply with whether the device is on a guest/IoT SSID and whether the NAS is in a separate VLAN; please do not enable DMZ or expose Plex publicly. I’ve corrected this guidance so that unsupported router details are not repeated as if they were confirmed.