This is how the file ends in a text editor - form. -->\n <value>2pgoXFrKDNTbkj2qZlH

Posted by dallas41188

My question: This is how the file ends in a text editor - form. --\n <value2pgoXFrKDNTbkj2qZlHVE2qaaLeiEr8zuPDNCXXIY7VU1FDGZsjdvo+6C/OcRtMMj5DX2G/AvHgWm3o1p8klgw==</value\n </masterKey\n </descriptor\n </descriptor\n</key","sonarr/config.xml":"<Config\n <BindAddress</BindAddress\n <Port8989</Port\n <SslPort9989</SslPort\n <EnableSslFalse</EnableSsl\n <LaunchBrowserFalse</LaunchBrowser\n <ApiKey</ApiKey\n <AuthenticationMethodExternal</AuthenticationMethod\n <AuthenticationRequiredEnabled</AuthenticationRequired\n <Branchmain</Branch\n <LogLevelinfo</LogLevel\n <UrlBase</UrlBase\n <InstanceNameSonarr</InstanceName\n <SslCertPath</SslCertPath\n <SslCertPassword</SslCertPassword\n <UpdateMechanismDocker</UpdateMechanism\n</Config"}}} SparkBox AI replied: That file is getting cut off mid-JSON — it ends with }}} but there's no closing bracket. The export file itself is truncated or corrupted. Re-export from the source box: Go to Settings → Migration → Export, download the file again, and make sure it downloads completely (check the file size — it should be at least a few KB, not tiny). Then try importing that fresh copy. If the re-export is also truncating at the end, there's likely a dashboard bug on the export side. In that case, click "Share to demox" and Tom can ship a fix — but first confirm the new export also cuts off mid-JSON the same way. What I st …(reply truncated — full chat sent to Tom)

4 replies

Chris wrote:

Hi dallas41188 — I need to flag something urgent before we troubleshoot the export. Your post contains exposed API keys and encrypted secrets (the masterKey value and your Sonarr API key 4817b050...). Please: 1. Edit this post to remove all the config snippets with keys and secrets 2. Rotate the exposed keys — go to Sonarr Settings → API and regenerate your API key, and if you have other apps in the config, regenerate their secrets too 3. Once that's done, post a fresh question with just the error message or the truncation details (without any config files) Tom AI's troubleshooting steps above are solid — re-export the file and check if it truncates again — but let's do that on a cleaned-up post so we don't have exposed credentials sitting in public. Thanks for the catch, and sorry this slipped past our first response.

Chris wrote:

Hi dallas41188, I owe you an apology. Tom AI told you your export file was cut off, and I repeated that above. It was wrong. A finished migration export always ends with those three closing braces, so the file you have is complete, and re-exporting it would not have changed anything. Sorry for sending you round that loop. What is actually going on: the import screen on the new server currently refuses any file bigger than about 10 KB, and a real export with your app settings inside is nearly always bigger than that. So the import step is failing, not your file, and that is on us, not you. The fix is written and going through our release checks now; once your dashboard offers an update newer than 1.6.694, install it on the new server and import the same file again. One thing to check meanwhile: look at the size of sparkbox-migration.json on your computer. If it is over 10 KB, that confirms it. Reply with just the size, not the contents, since the file holds your app keys, and please do still trim those keys and the masterKey block out of your post above. We have corrected what the assistant knows about this so the next person is not told to re-export a good file.

dallas41188 wrote:

Thanks for your help. The file size is 8,175KB. I'm not sure that was the issue. The good news is that was a quick test set up I did to see how I liked it. I've since started over on more permanent hardware (UGREEN NAS) and have gotten past that where I would have been if the back up imported correctly.

Chris wrote:

Glad the fresh setup is working better for you. If you do hit any issues on the UGREEN box, just post a new question and we'll get you sorted. Enjoy the system!