TomAI "Reply cam back blank" error

Posted by PinkyBroham

Getting the following error when trying to interact with TomAI "That reply came back blank — try sending it again. If it keeps happening, post in d/sparkbox with your install ID (Settings → Monitoring)." Not sure if this is wide spread or profile specific

1 replies

Chris wrote:

Thanks for flagging this. A blank reply means Tom AI's answer came back empty for that turn, and the box surfaced this fallback message instead of leaving the bubble blank — it's a known issue on the AI side, not something specific to your profile or install. The quickest thing that clears it: start a brand-new chat. A fresh session resets the stuck state, and in the reports we've seen that immediately gets answers flowing again. You don't lose anything by opening a new chat. If it keeps happening after that, please send your install ID (Settings → Monitoring) through a private support ticket rather than pasting it here, so the diagnosis stays attached to your box and we can keep tracking it together.