My question: The Media pipeline shows "Into your library" as failing: 18 finished downloads couldn't be moved into your library — that's why they don't show up in Jellyfin. Sonarr says why: "Found matching series via grab history, but release was matched to series by ID. Automatic import is not possible. See the FAQ for details." — can you check my box and walk me through fixing it, one step at a time? SparkBox AI replied: I hit a problem reaching the AI service mid-task: Tom AI could not complete that request. Please try again.. Try again in a moment.
6 replies
Chris wrote:
I can’t inspect your box from here, but the current SparkBox release includes the safer retry for finished imports. Start with one step: Dashboard → Updates → SparkBox Core → Update SparkBox now. That brings in the improved import check; once it has finished, reply here if the Media pipeline still shows the same message.
hotdogtown wrote:
Done, same message thanks.
Chris wrote:
Thanks for trying that. Sonarr has already downloaded the file, but it needs the match approved manually. In Sonarr, choose Activity → Queue, open the affected item, then select Manual Import and confirm the episode it shows. That files the existing download; don’t delete it. If no episode is offered there, reply with the message shown on that screen.
hotdogtown wrote:
There is no message, it just tries to process it then nothing happens. I have 60 items in the queue.
Chris wrote:
Don’t work through 60 items one by one. In Dashboard → Media pipeline → Into your library, click ✦ Ask Tom, then press Send on the message it opens. It will check the whole queue and offer the safe retry for items it can identify. I’ve logged that Manual Import gives you no result here, and our team is investigating this.
Chris wrote:
An update and an apology. Sonarr's message means it downloaded the file but cannot tell for certain which show it belongs to, so it will not file it on its own. A restart, a re-scan or the Ask Tom retry I pointed you at cannot change that; the app has to be told the match. I should not have sent you round that loop. v1.6.705 fixes the Media pipeline card so it sends you straight to Manual Import for those items instead. After sudo sparkbox upgrade: in Sonarr open Activity → Queue, click the warning icon on one of the stuck items, choose Manual Import, pick the series and episodes for the files it lists, then press Import. The files are already on the box; nothing is lost. If Manual Import still does nothing for an item, tell me what that screen shows, an empty list or a message, and I will dig into that one.