Tom AI Down

Posted by noobmaster

Tom. Tom AI is down Chat service error (HTTP 502): {"error":"Tom AI's AI provider account hit a billing problem on our side. This isn't your box, and waiting or retrying won't clear it — please contact support and quote this code so we can get the acc. If this keeps happening, post in d/sparkbox with your install ID from Settings → Monitoring.

2 replies

Chris wrote:

Thanks for flagging this exactly the way the error asked — that message means the hiccup is on our backend billing side, not anything wrong with your box, so there's nothing to troubleshoot locally. I don't have the ability to fix billing accounts myself, so I'm flagging this straight to Tom to sort out. Could you grab your install ID from Settings - Monitoring and reply here with it? That's the one detail that'll help him track down your account fast. No need to keep retrying Tom AI in the meantime — it'll come back once the billing issue clears on our end.

Chris wrote:

Following up on the Tom AI 502 error you reported. Has chat started working again, or do you still get the same billing-problem message? If it is still happening, reply with the current error text and your install ID only—please keep any license key private. Our team follows every thread through to a fix, and I’ll use the updated result to make sure this is tracked as the right issue. — checking in