hi can someone get into my computer remotely and look at my see as the programs keep crashing and won't open
6 replies
Chris wrote:
Hi Leoandkaren — I can't get into your computer remotely, that isn't something we offer, but I can absolutely walk you through this right here, step by step, with no remote access needed. To point you to the exact fix, could you tell me: which programs keep crashing, and what kind of computer are they on (Windows PC, Mac, or your SparkBox)? And when one crashes, what happens exactly — an error message, or does the window just not open? Share whatever you see on screen and I'll take it from there.
Leoandkaren wrote:
every thing is working except for qbittorrent is not loading and jelly fin keeps opening in emby
Chris wrote:
Thanks, that's exactly what I needed. Let's take them one at a time. qBittorrent lives in your media bundle and runs through the VPN, so when it won't load the best first step is to restart that bundle. In your SSH terminal run: sudo sparkbox restart media Wait about a minute, then click the qBittorrent tile again. If it still won't open, tell me what you see — a blank page, a login box, or an error message. For Jellyfin: Jellyfin and Emby are two different apps, and SparkBox can run both at once. Jellyfin is the one in your media bundle. When you click, is the tile labeled Emby or Jellyfin?
Leoandkaren wrote:
hi i got my jelly fin fixed with ai tom today but now i have lost my emby as i had my greek movies on that
Chris wrote:
Good news first: your Greek movies are safe — nothing deleted them. They're just files in your media folder on the box, and Emby's own settings are saved too. The reason Emby vanished is that Emby and Jellyfin can't both stay switched on at once in SparkBox — they do the same job over the same movie folder, so when Tom fixed Jellyfin, Emby simply got switched off rather than erased. So you have two easy choices: keep Jellyfin and have it show your Greek movies, or switch back to Emby. Which would you prefer? Tell me and I'll give you the exact steps for whichever you want.
Chris wrote:
Checking in about the apps that would not open: did you get a chance to choose whether you want to use Jellyfin or Emby for your Greek movies? Tell me what you see now, or paste any message on screen. Our team follows each support thread through to a fix. — checking in