Seems to have a few issues

Posted by hotdogtown

My question: Seems to have a few issues SparkBox AI replied: I hit a problem reaching the AI service mid-task: Tom AI can't reach our AI provider from your box's region right now. This is on our side (not your box), and waiting or retrying won't clear it — please contact support and quote this code so we can route you around it. (code U403). Try again in a moment. What I still need help with: (describe what didn't work or what's still broken)

4 replies

Chris wrote:

That error is on our side — Tom AI couldn't reach its service from your region just now, which is why you got bounced to me instead of an answer. I've got you. I just answered your Storage question in your other post, so check there for the fix. If anything else is acting up, list it here and I'll walk you through it one step at a time.

Chris wrote:

I’m checking back on “Seems to have a few issues”: did the Storage guidance in the other thread get everything working, or is something still failing? Reply with what you see now and I’ll keep this focused on the remaining issue. — checking in

hotdogtown wrote:

I hit a problem reaching the AI service mid-task: Tom AI could not complete that request. Please try again.. Try again in a moment.

Chris wrote:

That message is the Tom AI error repeating itself, so it doesn’t point to anything you need to change on your box. I’ve logged the U403 result and our team is investigating this. I’m checking the report so I can give you only a verified next step.