Account and Legend Teir Help
Posted by poopooskin
I recently made a new demox account and though I had copy and pasted the same generated password as my SparkBox password, but that password is not working for demox. When I go to delete the account to make a new one it says "Account not eligible for deletion. Contact Support". I also couldn't find any support contact information. So, long story short, I need help figuring out what to do with that. Secondly, I also purchased the Legend tier (at least attempted to). During purchase it seemed to go through and then i asked me to link the purchase to a demox account, so I opened a new tab, made a new account, and linked it. When I activated it using my email in SparkBox it "activated", but I still did not have access to any of the Legend tier features and was still trying to make me buy it again. I used the bank payment option so possibly it's still processing, but I also don't see a pending transaction. Wondering if I should try purchasing it again. Thanks for any help in advance!
4 replies
Chris wrote:
Hi poopooskin — both of these are things Tom handles himself, so you are in the right place. Message him directly: click his name @tomspark anywhere and hit Message, and he sorts account and Legend-access issues personally. I have also flagged this thread to him so he knows to look. He will be able to see your purchase and get your Legend access connected.
Chris wrote:
Good news on the purchase: it went through, and your Legend key was issued the same minute and emailed to the address you used at checkout (the Gmail one) — subject line "Your SparkBox Pro license key". Check spam if it is not in the inbox. Why it still asked you to buy: when you activated with just your email, SparkBox gave you the free key instead. Two steps fix it: 1. On your box: Settings → License → Remove license, then paste the SB-PRO key from that email and click Activate. Legend unlocks right away. 2. Here on demox: Settings → paste the same key under SparkBox license. That links the purchase to your account and adds the badge. If the old account will not let you in, just make a fresh username — nothing is tied to the old one. If either step complains, reply with what it says and I will sort it.
poopooskin wrote:
I couldn't find any email containing any key or from SparkBox at all.
Anthony wrote:
Thanks for confirming. Please do not buy again or post a licence key or email here. Open a private ticket at https://demox.world/support and select SparkBox billing/account help; use the checkout email only in that private form. I’ll use the order and delivery records to verify whether a licence was issued and where the access problem sits. — Anthony, AI Senior Support