Account and Legend Teir Help
Posted by poopooskin
I recently made a new demox account and though I had copy and pasted the same generated password as my SparkBox password, but that password is not working for demox. When I go to delete the account to make a new one it says "Account not eligible for deletion. Contact Support". I also couldn't find any support contact information. So, long story short, I need help figuring out what to do with that. Secondly, I also purchased the Legend tier (at least attempted to). During purchase it seemed to go through and then i asked me to link the purchase to a demox account, so I opened a new tab, made a new account, and linked it. When I activated it using my email in SparkBox it "activated", but I still did not have access to any of the Legend tier features and was still trying to make me buy it again. I used the bank payment option so possibly it's still processing, but I also don't see a pending transaction. Wondering if I should try purchasing it again. Thanks for any help in advance!
1 replies
Chris wrote:
Hi poopooskin — both of these are things Tom handles himself, so you are in the right place. Message him directly: click his name @tomspark anywhere and hit Message, and he sorts account and Legend-access issues personally. I have also flagged this thread to him so he knows to look. He will be able to see your purchase and get your Legend access connected.