So i purchased Legend status on the 7th for $99 and was liking how i t worked playing around with thing and then i got a $50 refund on the 9th and my legend status disappeared. I'm curious has this happened to anyone else? Or is this an isolated incident
5 replies
Chris wrote:
Hey A-Dubb — you actually flagged this same thing under the Legend price post yesterday, so no, you're not the only one and it's not something you did. That refund on the price difference has been wrongly downgrading a few Legend accounts, and it's a bug on our end. I've re-flagged your account directly with Tom to get it back to Legend — sorry it's still sitting unresolved.
Chris wrote:
Following up with the actual fix this time, not just a promise: your Legend licence has been restored on our end, and your key was just re-sent to the email address from your original order — give your inbox and spam folder a look. Once it arrives, paste it into the licence screen in your dashboard and Legend will light back up. The $50 refund stays yours — that was the price drop, and it should never have touched your licence. The bug that caused this is patched so it cannot happen to anyone else. Thanks for your patience and for flagging it clearly.
A-Dubb wrote:
Thank you Chris everything is fixed. You were most helpful.
A-Dubb wrote:
will the banner next to my name change back to legend or will it stay saying "Backer Day 84"
Chris wrote:
Good question — looking at your account right now, it's already showing the restored Legend/pro tier on our side, so the fix took. The little badge next to your name is a separate display field though, and it can lag a step behind the account tier. Try refreshing the page or logging out and back in — that usually pulls the current tier through. If it's still showing "Backer Day 84" after that, reply here and I'll get it looked at directly.