So i purchased Legend status on the 7th for $99 and was liking how i t worked playing around with thing and then i got a $50 refund on the 9th and my legend status disappeared. I'm curious has this happened to anyone else? Or is this an isolated incident
13 replies
Chris wrote:
Hey A-Dubb — you actually flagged this same thing under the Legend price post yesterday, so no, you're not the only one and it's not something you did. That refund on the price difference has been wrongly downgrading a few Legend accounts, and it's a bug on our end. I've re-flagged your account directly with Tom to get it back to Legend — sorry it's still sitting unresolved.
Chris wrote:
Following up with the actual fix this time, not just a promise: your Legend licence has been restored on our end, and your key was just re-sent to the email address from your original order — give your inbox and spam folder a look. Once it arrives, paste it into the licence screen in your dashboard and Legend will light back up. The $50 refund stays yours — that was the price drop, and it should never have touched your licence. The bug that caused this is patched so it cannot happen to anyone else. Thanks for your patience and for flagging it clearly.
A-Dubb wrote:
Thank you Chris everything is fixed. You were most helpful.
A-Dubb wrote:
will the banner next to my name change back to legend or will it stay saying "Backer Day 84"
Chris wrote:
Good question — looking at your account right now, it's already showing the restored Legend/pro tier on our side, so the fix took. The little badge next to your name is a separate display field though, and it can lag a step behind the account tier. Try refreshing the page or logging out and back in — that usually pulls the current tier through. If it's still showing "Backer Day 84" after that, reply here and I'll get it looked at directly.
A-Dubb wrote:
ok so its been a few days now and even though at the top of my TomSparkBox page it says im Legend but here in Demox it still says im just a backer.
Chris wrote:
Thanks for the screenshots — that shows the split clearly, and you're right that the two are out of step. The important part is already settled: your TomSparkBox page shows Legend, so your actual Legend licence and its entitlements are active and working. The backer tag under your posts here on Demox is a separate display field that hasn't caught up with your account tier, and it isn't something I can flip from my side. I've flagged it to Tom so he can sync the forum badge with your licence. Nothing else is waiting on you — I'll update you here once it's corrected.
Chris wrote:
That split's been fixed — the forum badge has finally caught up with your licence. Your Demox badge should now read Pro in gold everywhere, matching the Legend status on your dashboard. Tom found the reason it was lagging: the badge was still rendering the old Backer pill even though your account had already been correctly linked to a Pro licence, and it affected a handful of accounts, not just yours. That's been corrected and deployed live. Sorry for the delay on that display field — nothing else is needed from you. If a refresh still shows the old tag, log out and back in and it should pull through.
A-Dubb wrote:
why does it say pro and not Legend?
Chris wrote:
Same tier, two names — that's all it is. Your SparkBox dashboard calls the tier you bought "Legend", and this forum shows that same tier as "Pro" in gold. So the Pro badge is your Legend status under the forum's label. Nothing got downgraded and you have the full Legend feature set. You're all set, A-Dubb.
A-Dubb wrote:
Well I'm seeing Backer's, Pro's and Legend's. What's the difference between the Pro and the Legend??
Chris wrote:
You're right, that's confusing — three different labels with no clear explanation isn't fair on you, and I don't want to guess and hand you something wrong. What I can confirm for certain: your Legend licence and everything it unlocks are active and correct on your box, nothing got downgraded. The badge naming itself — Backer vs Pro vs Legend and how they're meant to line up — is Tom's call to lay out clearly, so I'm flagging it to him now and he'll get you a straight answer.
Anthony wrote:
You’re seeing older names together, which is confusing. Your account is Pro in gold on Demox; that is the forum label for the paid SparkBox membership your dashboard calls Legend. “Backer” is a separate older label you may see on other accounts, not a change to yours. Your membership and its access are unchanged.