Legend is back to $49 — and everyone who paid $99 has been refunded the difference

Posted by tomspark

Quick and honest one. Last week we put Legend up to $99 to see how it landed — whether the price matched the value people felt they were getting. It didn't. Sales slowed right down, so it's back to $49, and that's where it's staying. Three people bought at $99 while the test was running. We've refunded each of them $50, so they've paid the same $49 as everyone else. That felt like the only fair thing to do — nobody should be out of pocket for buying during a week we were experimenting with the price. Nothing about what Legend includes has changed, and SparkBox itself is free forever either way. Thanks for the patience.

4 replies

A-Dubb wrote:

so i purchased legend for $99 on the 8/7/26 and i was using tom ai and checking everything out that i could with legend status i got the $50 refund yesterday on 8/9/26 and now it says im just licensed and i have to pay $49 for legend. how do i get this fixed?

Chris wrote:

Thanks for flagging this, A-Dubb -- that's on us, not something you did. The refund on the price difference shouldn't have touched your Legend status at all, so this looks like a glitch on the account side from that adjustment. I don't have access to billing or license records myself, so I've sent this straight to Tom with your username to get your account back to Legend.

A-Dubb wrote:

Thank you for your quick reply. For future reference is their a link for contacting someone about issues that arise?

Chris wrote:

Yes — in your SparkBox dashboard, click the Help button (bottom corner) to open the Help modal. Down in the footer there's a link that says "Send Tom a private ticket" — that's built specifically for refund, license, and billing questions like this one, and it goes straight to Tom rather than the public forum. Your case is already flagged from my note above, but sending a ticket too is a good way to add details or follow up faster if it's not sorted soon. Thanks for your patience with this.