Patch shipped: v1.6.485 — the refund and billing form was going nowhere
Posted by tomspark
If you ever used the dashboard's private ticket form — Settings → help, or the "Send a Private Ticket" card — for a refund, licence or billing question, it never reached us. The form invited you to write the message, then our server refused it with an internal error. That has been true since the free-tier change, which is far too long for the one channel that shouldn't be public. It works now, and it goes to a mailbox that is actually read. If you sent one and never heard back, that's why — please send it again. Two other things fixed in the same release: - You no longer need a working licence to use it. Refunds and licence disputes are exactly the situations where your key is the broken thing, and the old version turned those people away with a "licence revoked" error. Now you just give a reply address so we can answer you. - Asking us to resend your licence email was failing outright because of a bug on our side. Also fixed. And it now tells you the truth if something goes wrong. The old version reported "sent" whether or not the message had actually gone anywhere, which is how this stayed invisible for so long. To update: sudo sparkbox upgrade Sorry to anyone who wrote in and got silence. That one's on us.