Activate License

Posted by yachtrock

I was able to activate the license once but then it stopped showing up and none of the features were active. Now, when I try to activate, I get Couldn't reach our license server in 30 seconds. Most common cause: outbound HTTPS to webhook.tomsparkbox.com is blocked by your firewall, router, or ISP. Try sudo sparkbox doctor for an automated check, or test from your terminal: curl -I https://webhook.tomsparkbox.com

1 replies

Chris wrote:

Hi yachtrock — thanks for the detail. License disappearing after initial activation is unusual; we'll get to the bottom of this. First, let's separate two things: (1) why it vanished the first time, and (2) whether there's actually a network block right now. For the reachability check, the good news is the error message is showing you the exact test. From your SparkBox terminal, execute this check: curl -I https://webhook.tomsparkbox.com Tell me what you get — whether it returns an HTTP code (like 200, 403, etc.) or an error like connection refused or could not resolve host. That'll tell us if it's reachable from your network right now. Once we know that, we can figure out why the license is dropping and get it stable. Thanks, Chris